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Hello Checklists, Goodbye Process?
My little world wobbled as I read Atul Gawande’s bestseller The Checklist Manifesto. It seemed to challenge head-on my conviction that process matters most because it provides the language that enables...
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When Process Precision Saves Children’s Lives
If your CEO is lukewarm on process excellence, invite her to watch How To Avoid Mistakes In Surgery, from the BBC Horizon team, in which consultant anaesthetist Kevin Fong explores what, in the...
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